Returned Goods:Return Authorization Form
Customer satisfaction is our goal at InteriorMall.com. However, if you are unsatisfied with our products, please complete our online return authorization form for return. Authorization is required for all returns and must be obtained within 15 days of receipt of item. Custom made items are non-refundable. All others are subject to a 25% restocking fee. Refunds will be processed against the original form of payment. Refunds are issued upon receipt of the returned merchandise. Please allow up to two weeks for us to inspect and process your return. A copy of the original order invoice should be included with the return shipment. Curtain Rods/Wallcoverings must be in unopened package. Please contact Customer Service to ensure that your return has been authorized. Please note that the original shipping charge is non-refundable.
Fabric/Wallpaper ReturnsWe will accept a return from a customer if the wrong pattern or color was mistakenly ordered and it is over 6 yards, subject to a 25% restocking fee.
- Without Proper Authorization
- For Dye Lot Variation
- On Special Order or Custom Merchandise
- If Merchandise Has Been Cut
- On Lengths Less Than 6 Yards
- If More Than 15 days From Invoice Date
Lost or Damaged Goods:
Damage Claim Form
All packages must be inspected by the recipient upon delivery before accepted. If there is damage to the package have the carrier make a note immediately. If you receive a package that is in good condition but the merchandise is damaged, call us immediately. Save all of the packaging that came with it. At that time we will issue a claim. InteriorMall.com is NOT responsible for any loss or damage due to packages left at your doorstep by delivery drivers; however, we will file a claim for lost or damaged packages and do everything we can to rectify the problem.
The delivery person may leave packages at residential addresses without obtaining a signature. If you didn't receive your delivery, thoroughly check the area of your residence, including:
- Under the doormat
- In the bushes
- Between the doors
- In window wells
- With your housemates and neighbors
- Under the garage door
- Alternate entrances
- Along the fence
- The office for apartment complexes