Interior Mall, Inc.
Fabric Ordering Terms and Conditions
1-800-590-5844

	Product Quality		Prices
	Samples		Tax
	Cutting for Approval		Returns
	Payment Methods		Backorders
	Freight Charges

 

Quality

All fabrics are of 1st quality. Products are for sale to the general public, contract purchasers, interior decorators and designers. Merchandise prices and specifications are subject to change without notice. Typographic, photographic, and/or descriptive errors are subject to correction. All in-stock quantities are sold on a first come first serve basis.

It is not uncommon that orders totaling a full bolt (40-60 yards) are shipped in multiple pieces from the mill.

We strongly encourage customers to obtain swatches before making their fabric purchase. Although we make our best effort to provide accurate renderings of our fabric colors, what you see on your monitor will not exactly match the color of the fabric.
Dye Lot Variation – Color may vary slightly from piece to piece. Therefore we can’t guarantee the color of your specific order will exactly match any sample you receive or match any discount fabrics previously ordered. While every effort is made to achieve color consistency some minor color variation due to dyeing or weaving irregularities is natural and inevitable.

Samples

• E-mail- We will e-mail a sample of the fabric to you at no charge.
• Sample Program
• Sample Deposit - All samples require a $10 deposit which will be refunded when the sample is returned to Interior Mall within 15 days. Some high-end/exclusive fabrics send large samples that may require an additional deposit.
• Sample Fee - A non-refundable fee of $5.00 for the first sample per manufacturer and $2.50 for each additional sample will be added. $10 maximum per order within the continental US.
• Availability - Some manufacturers do not provide samples.
• Fabric samples from our Instock/Wholesale fabric section are available for $1.00 each.
• If we have the sample in stock, you can expect to receive the sample via US mail in about a week. Otherwise, we will order the sample from the manufacturer and mail it out to you after we receive it (around 1-3 weeks). Most samples have to be ordered from the manufacturer.

CFA
Once an order has been placed, a cutting for approval, if required for dye matching, is available at no charge. A small cutting of the fabric from the same roll that you will receive will be sent to you. Upon confirmation, your order will be shipped to you.

Silk Fabric Characteristics: It is widely known and accepted that silk fabrics contain slubs which are soft thick nubs that are natural characteristics of silk and will not affect the performance of the fabric. This variation is an inherent occurrence in silk production and enhances the natural and hand made appearance of the drapery fabric. InteriorMall.com makes no guarantees for consistency of silk weave variations or texture.

Prices

    
All prices are subject to change without notice. All shipping and special processing charges are additional.

Tax

All sales shipped out of the state of Arkansas within the United States will not be charged sales tax. Arkansas orders will be charged sales tax at the prevailing rate unless a sales tax permit is provided and verified.

Payment:
We accept Master Card, Visa, American Express, Discover, PayPal or proforma (payment in advance). Checks returned for insufficient funds will be charged $20.00. Charges to your credit card will reflect our store, Interior Purchasing, as the charging company. All prices quoted in US$.

Shipping:
Most of our products are drop shipped by the manufacturer; therefore, we do not control which carrier is used. During the checkout process, you have the option to indicate that you would like notification of shipping costs before the order is completed. International shipping is available; however, please note that the customer is responsible for all shipping charges including taxes, duties and border fees. Please contact your local Customs office for an estimate of these fees. Large and/or heavy items will require additional shipping charges.

Freight charge chart within the continental United States (Per Manufacturer):

1-5 yards	$11.00
6-10 yards	$13.50
11-15 yards	$15.50
16-20 yards	$18.50
21-30 yards	$23.50
31-40 yards	$28.50
41-60 yards	$36.00

Express shipping including overnight, 2nd day, etc. are not guaranteed. We will place all express orders as soon as possible; however, we cannot guarantee that the manufacturer will ship the same day. Charges for shipping method requested will be billed as indicated even if the manufacturer ships several days later.

FORCE MAJEURE. We shall not be liable for any delay in delivery or failure to deliver any or all of the products if such delay or failure is caused by lockouts or other labor disputes, production interruptions or limitations, shortages or late delivery of raw materials, natural disasters, or other causes beyond our control.

Delivery:
The approximate shipping time on most items is 10-14 business days. Some items are special order and require additional delivery time. Business days do not include weekends or holidays. Alaska, Hawaii, and US Territories allow 2-3 additional days for delivery.

Backorders:
You will be notified within 2 days if a fabric has been placed on backorder. At this time you will be given the opportunity to cancel your order; otherwise it will be shipped to you as soon as possible. We require 50% down of total order for items that are out of stock and on backorder. This is due to our commitment to the mill to manufacture our product. Merchandise will be shipped as soon as possible upon availability. Please be assured that we will always do our best to give you accurate delivery dates. In the meantime, just remember, we're waiting right along with you!

Returns
Customer satisfaction is our goal at InteriorMall.com. However, if you are unsatisfied with your fabric, please give us a call to discuss your options for return. All fabric must be inspected upon receipt. Once the fabric has been cut we will not accept a return. We will issue a pickup for any defective fabric and a new shipment will be sent to you. No return will be accepted unless authorization has been given and notification is within 15 days of receipt of item. Some items on this web site are non-refundable. All others are subject to a 25% restocking fee. Please ask your sales representative about the product you are ordering for the return policy. All refunds will be processed against the original form of payment. Refunds are issued upon receipt of the returned merchandise. Please allow up to two weeks for us to inspect and process your return. A copy of the original order invoice should be included with the return shipment.

We are not responsible for customers ordering the wrong color or pattern. We will accept a return from a customer if the wrong pattern or color was mistakenly ordered and it is over 6 yards, subject to a 25% restocking fee.

Please contact Customer Service to ensure that your return has been authorized. Please note that the original shipping charge is non-refundable.

Returns Will Not Be Accepted:

• Without Proper Authorization
• For Dye Lot Variation
• On Special Order or Custom Merchandise
• If Merchandise Has Been Cut
• On Lengths Less Than 6 Yards
• If More Than 15 days From Invoice Date

Lost or Damaged Goods:
All packages must be inspected by the recipient upon delivery before accepted. If there is damage to the package have the carrier make a note immediately. If you receive a package that is in good condition but the merchandise is damaged, call us immediately. Save all of the packaging that came with it. At that time we will issue a claim. InteriorMall.com is NOT responsible for any loss or damage due to packages left at your doorstep by delivery drivers; however, we will file a claim for lost or damaged packages and do everything we can to rectify the problem.

Images/Colors:
Be advised that computer images do not always represent color accurately. Please note that color options and/or color names do not represent the composition of the product.

Limitations:
This website is protected by the copyright law of the United States, Title 17 of the United States Code. You may not reproduce duplicate, copy, sell or otherwise transfer or commercially exploit any portion of this website without express written permission.

Warranties:
The information, materials, products, and services on this web site could include inaccuracies or typographical errors. Updates and or changes are constantly made to the information contained on the web site. InteriorMall.com makes no representations of warranty with respect to any information, pictures, products, or samples on this web site, all of which are provided on an “as is” basis only and without warranty of any kind and hereby expressly disclaims all implied warranties of merchantability or fitness for a specific purpose or use. Under no circumstances shall the site owners be liable for any damages arising out of or in any manner connected with the use of the information, products, or services or the failure to provide information or services from this web site.

Legal Notice:
InteriorMall.com may change information, the terms of use, or the “Purchasing Information” section of this web site as required. It is your responsibility to review all terms, conditions, and policies before using this web site. When purchasing goods or services (either via the internet or telephone order) displayed on this online fabric store you must agree to be bound by all such terms, conditions, and policies contained herein. If you do not agree please do not use this web site. This agreement between us set forth in this legal notice shall be governed by the laws of the State of Arkansas. Any dispute between us arising from your use of the web site shall be exclusively subject to the jurisdiction of the State of Arkansas.